Frequently Asked Questions
1. Are your products authentic?
Yes, all of our products are 100% authentic. We only deal in original products sourced directly from authorized dealers.
2. Do you provide a warranty on your products?
No, we do not provide a warranty on our products. However, if you receive a defective product, we will accept a return within 7 days of receipt. Please refer to our Returns and Refunds policy for more information.
3. How do I place an order?
You can place an order through our website by adding the desired product to your cart and completing the checkout process. We accept payment by credit card or other payment methods listed on our website.
4. What are the shipping costs and delivery times?
Shipping costs and estimated delivery times depend on the total order amount as well as your location. Most shipments are dispatched within 2-3 days of payment receipt and can take between 5-10 working days to deliver. We ship our products worldwide and any applicable customs duties or taxes are the customer’s responsibility.
5. How do I track my order?
Once your order has been shipped, we will provide you with a tracking number that you can use to track your shipment online.
6. What if I receive a defective product?
If you receive a defective product, please notify us within 7 days of receipt. We will provide instructions for returning the product to us. Please refer to our Returns and Refunds policy for more information.
7. How can I contact customer service?
You can contact us by email or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.